Frequently Asked Questions​

Quickly find out if we already addressed your query.
  • GENERAL
  • ROADMAP
  • SECURITY
  • LEGAL
WHAT IS LIVETRADE?

LiveTrade is a powerfully simple multi-asset exchange and brokerage that provides global retail and institutional customers the access to broader markets and the power to trade and invest in diverse financial instruments.

WHERE IS LIVETRADE LOCATED?

We are a US-based company, established in the State of Delaware. Our registered office is situated at 16192 Coastal Highway, Lewes, Delaware 19958, County of Sussex. File number: 7290296

WHAT MAKES LIVETRADE UNIQUE?

LiveTrade makes it possible and easy for everyone to purchase Stocks in Apple, Facebook, Google, etc. with cryptocurrencies, fiat & digitalized assets through a simple and secure process.

DOES LIVETRADE ACCEPT CLIENTS FROM ALL COUNTRIES?

Yes. LiveTrade works with clients from across the globe! Our investors hail from the U.S., across Europe, Asia, Australia and beyond. As long as we have clients who need our help, we’re happy to assist by delivering profitable trading solutions.

 

WHICH CRYPTOCURRENCIES DOES LIVETRADE OFFER?

LiveTrade currently offers a range of cryptocurrencies, these are all kinds of crypto assets and conventional assets such as fiat or stock.

DOES LIVETRADE OFFER A CRYPTOCURRENCIES TRADING PLATFORM?

Yes – you can trade Bitcoin, Ethereum and other Cryptocurrencies on our LiveTrade platform (Web/Mobile/Desktop) in the last quarter of 2019.

HOW OFTEN ARE PRICES UPDATED?

Prices are updated in real-time with only a few seconds of delay.

HOW DO I BECOME A BETA TESTER AND HOW DO I EARN LIVETRADE SECURITY TOKENS?

Sign up! That’s it! We also suggest you follow us on social media so we can answer your questions. You will need:

A LiveTrade account – so you can keep up with us
OR
A Twitter account – so you can follow us
A real email address

You will receive an email to confirm your account and then you can begin watching and earning. 

WHERE CAN I GET HELP AND SUPPORT?

If you encounter an issue or have a feature request, please contact us. For more general questions, join our community on Telegram

HOW DO I LIST A COIN?

To request the listing of a new coin, please email us at info@livetrade.io.

When will LiveTrade initiate Private Sale?

We will initiate LiveTrade Private Sale in the 3rd quarter of 2019.

Does LiveTrade operate only in the U.S?

As a global exchange, we are planning on expanding our operations into other Asian countries and the UK through strategic partnerships.

When will LiveTrade facilitate the STO compliance and legal process?

The legal process has already started in 2019 Q2.

When will LiveTrade release beta version of LIVE Wallet and LiveTrade platform (Web/Mobile/Desktop)?

We expect to complete the beta version of our applications by the end of 2019

When will LiveTrade implement trading features?

We will implement several innovative features during our Public Sale, 2020

Where can I find more information about LiveTrade’s development plan?

Check out our Roadmap here for latest updates in our progress.

Will you use my data to build advertising products or sell it to third parties?

No. For more details, visit our Privacy Policy.

Will you disclose or sell the data and PII that I provide you about my customers?

No. We use the data you provide us about your customers only to provide your services and for no other purpose.

How is my password secured?

We securely encrypt your passwords. Passwords are one-way encrypted using the bcrypt algorithm, with a random salt for each password. This means that only the original creator of the password knows its value. This type of encryption is extraordinarily difficult to break. When passwords must be retrieved, public/private key encryption is used, with a key length of 4096 or greater. Access and retention of passwords are strongly controlled and logged.

How do you protect Credit Card and Financial Information?

LiveTrade does not store credit card numbers and security information. If you provide a credit card number to purchase a service, it is turned into a secure token by our credit card processing company. We only store the secure token on our systems. We DO NOT collect or store personal financial data, Social Security Numbers, National Insurance numbers, or government-issued ID numbers of any kind.

How can I protect my LiveTrade account?

  • Do not share your LiveTradepassword with anyone.
  • Make sure that your password includes both numbers and capital letters, and is at least 8 characters in length.
  • Update your password on a regular basis.

In what country (or countries) is my data stored – both on your infrastructure and for backups?

Our customer data is stored on secure servers in the United States on a secure cloud computing platform at AWS.

What level of security is in place at your data centers?

The AWS cloud infrastructure represents that it has been designed and is managed in alignment with regulations, standards, and best practices, including:

  • HIPAA
  • SOC 1/SSAE 16/ISAE 3402 (formerly SAS70)
  • SOC 2
  • SOC 3
  • PCI DSS Level 1
  • ISO 27001
  • FedRAMP(SM)
  • DIACAP and FISMA
  • ITAR
  • FIPS 140-2
  • CSA
  • MPAA

Is the data flowing between the business and the vendor’s cloud-computing infrastructure secured?

Yes.  A proven, standard algorithm with at least a 1024-bit key is used for all communications between cloud servers.

Are you PCI Compliant?

Yes. LiveTrade is PCI DDS 3.1 compliant.

Do you do background checks on your employees?

  • Employees go through a background check and a reference check before they are hired.
  • Employees and contractors all sign a confidentiality agreement

What third-party security assessments has LiveTrade undergone?

  • Website undergoes quarterly penetration testing.
  • Website undergoes monthly PCI compliance testing.
  • Website undergoes a weekly comprehensive security scan with alerts

Where can I learn more about protecting my privacy and security on LiveTrade?

This document contains only answers to frequently asked questions. LiveTrade has developed a robust Privacy Policy, which you can access here.

IS BITCOIN LEGAL?
To the best of our knowledge, Bitcoin has not been made illegal by legislation inmost jurisdictions. However, some jurisdictions (such as Argentina and Russia)severely restrict or ban foreign currencies. Other jurisdictions (such as Thailand)may limit the licensing of certain entities such as Bitcoin exchanges.Regulators from various jurisdictions are taking steps to provide individuals and businesses with rules on how to integrate this new technology with the formal,regulated financial system. For example, the Financial Crimes Enforcement Network (FinCEN), a bureau in the United States Treasury Department, issued non-binding guidance on how it characterizes certain activities involving virtual currencies.
CAN BITCOIN BE REGULATED?
WHAT ABOUT BITCOIN AND TAXES?
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