Frequently Asked Questions​

Quickly find out if we already addressed your query.
  • GENERAL
  • ROADMAP
  • SECURITY
  • LEGAL

LiveTrade is a powerfully simple multi-asset exchange and brokerage that provides global retail and institutional customers the access to broader markets and the power to trade and invest in diverse financial instruments.

We are a US-based company, established in the State of Delaware. Our registered office is situated at 16192 Coastal Highway, Lewes, Delaware 19958, County of Sussex. File number: 7290296

LiveTrade makes it possible and easy for everyone to purchase Stocks in Apple, Facebook, Google, etc. with cryptocurrencies, fiat & digitalized assets through a simple and secure process.

Yes. LiveTrade works with clients from across the globe! Our investors hail from the U.S., across Europe, Asia, Australia and beyond. As long as we have clients who need our help, we’re happy to assist by delivering profitable trading solutions.

LiveTrade currently offers a range of cryptocurrencies, these are all kinds of crypto assets and conventional assets such as fiat or stock.

Yes – you can trade Bitcoin, Ethereum and other Cryptocurrencies on our LiveTrade platform (Web/Mobile/Desktop) in the last quarter of 2019.

Prices are updated in real-time with only a few seconds of delay.

Sign up! That’s it! We also suggest you follow us on social media so we can answer your questions. You will need:

A LiveTrade account – so you can keep up with us
OR
A Twitter account – so you can follow us
A real email address

You will receive an email to confirm your account and then you can begin watching and earning. 

If you encounter an issue or have a feature request, please contact us. For more general questions, join our community on Telegram

To request the listing of a new coin, please email us at info@livetrade.io.

We will initiate LiveTrade Private Sale in the 3rd quarter of 2019.

As a global exchange, we are planning on expanding our operations into other Asian countries and the UK through strategic partnerships.

The legal process has already started in 2019 Q2.

We expect to complete the beta version of our applications by the end of 2019

We will implement several innovative features during our Public Sale, 2020

Check out our Roadmap here for latest updates in our progress.

No. We use the data you provide us about your customers only to provide your services and for no other purpose.

We securely encrypt your passwords. Passwords are one-way encrypted using the bcrypt algorithm, with a random salt for each password. This means that only the original creator of the password knows its value. This type of encryption is extraordinarily difficult to break. When passwords must be retrieved, public/private key encryption is used, with a key length of 4096 or greater. Access and retention of passwords are strongly controlled and logged.

LiveTrade does not store credit card numbers and security information. If you provide a credit card number to purchase a service, it is turned into a secure token by our credit card processing company. We only store the secure token on our systems. We DO NOT collect or store personal financial data, Social Security Numbers, National Insurance numbers, or government-issued ID numbers of any kind.

  • Do not share your LiveTradepassword with anyone.
  • Make sure that your password includes both numbers and capital letters, and is at least 8 characters in length.
  • Update your password on a regular basis.

Our customer data is stored on secure servers in the United States on a secure cloud computing platform at AWS.

The AWS cloud infrastructure represents that it has been designed and is managed in alignment with regulations, standards, and best practices, including:

  • HIPAA
  • SOC 1/SSAE 16/ISAE 3402 (formerly SAS70)
  • SOC 2
  • SOC 3
  • PCI DSS Level 1
  • ISO 27001
  • FedRAMP(SM)
  • DIACAP and FISMA
  • ITAR
  • FIPS 140-2
  • CSA
  • MPAA

Yes.  A proven, standard algorithm with at least a 1024-bit key is used for all communications between cloud servers.

Yes. LiveTrade is PCI DDS 3.1 compliant.

  • Employees go through a background check and a reference check before they are hired.
  • Employees and contractors all sign a confidentiality agreement
  • Website undergoes quarterly penetration testing.
  • Website undergoes monthly PCI compliance testing.
  • Website undergoes a weekly comprehensive security scan with alerts

This document contains only answers to frequently asked questions. LiveTrade has developed a robust Privacy Policy, which you can access here.

To the best of our knowledge, Bitcoin has not been made illegal by legislation inmost jurisdictions. However, some jurisdictions (such as Argentina and Russia)severely restrict or ban foreign currencies. Other jurisdictions (such as Thailand)may limit the licensing of certain entities such as Bitcoin exchanges.Regulators from various jurisdictions are taking steps to provide individuals and businesses with rules on how to integrate this new technology with the formal,regulated financial system. For example, the Financial Crimes Enforcement Network (FinCEN), a bureau in the United States Treasury Department, issued non-binding guidance on how it characterizes certain activities involving virtual currencies.